"I'm so sorry for what I said, I didn'
My hands shake I'm so angry. What kind of apology is that? I remember our conversation from earlier:
"May I ask who's calling and what this call is in regard to."
"This is_and I want talk to _ as if it's any of your G*d d*mn business."
I was too baffled to respond, utterly shocked by the extremity of her response, the uncalled for anger.
She repeats herself, only this time without the profanities. I transfer her so I don't say anything I will regret later, but my mind is racing along with my heart. How dare she speak that way to me, to anybody?! Of course it's my business, this is a business and I'm the receptionist. Even if I wasn't I would want to know who the caller was. I'm shaking so badly I have to get up and walk around. Furious energy to burn off.
Back in the present I'm praying like crazy, angry with myself that my pride has pushed me into reacting this way.
"Thank you for your apology, but I have to ask those kinds of questions because we get weird sales calls all the time…we all have to ask those questions because otherwise people won't take the call."
"I'm so sorry…"
Sure you are…
Her apology feels hallow, ridiculous. She's only apologizing because she knows who I am, she only feels guilty because we have some semblance of a relationship, not because what she did was ridiculous, irrational, wrong. I want justice on her, I want to return the venom she spewed at me, I want her never to do that to anyone again!
My self-righteous anger doesn't last long; God doesn't allow it to as He reminds me of rush hour traffic, of shaking my *ahem* fist at other drivers, of the fact that any one of them could be someone I know, and that in those moments of frustration I do exactly what the woman on the other line has done; murdered someone with words, with gestures, with my thoughts.
I'm still angry, and I don't think entirely unjustified, but I'm also humbled. I'm reminded that I am in much need of mercy as anyone else, as lesson I must clearly learn often. I've no way to combat the emotions that fuel my actions, I will just have to pray constantly, fall at the feet of my Savior, and remember my own sin when I am wronged. That is the only way I can show any grace or mercy to anyone, that is the only way I can remain calm and cling to peace in the storm. The war between myself and the Lord is over, and He has come to make straight that which we have made crooked.
Emmanuel God with us.
For a child will be born to us, a son will be given to us;
And the government will [i]rest on His shoulders;
And His name will be called Wonderful Counselor, Mighty God,
Eternal Father, Prince of Peace.